Order Cancellation
If the Customer is a private consumer domiciled in a member state of the EEA, they may have the right, in accordance with their applicable local law, to cancel the Order without giving a reason within 14 working days of receiving the relevant Goods. In that instance, the Customer may be entitled to a full refund. To exercise this right, the Customer should contact Commercial Refrigeration Ltd at +353 51 875 441 for details on how to return the Goods. Free collected returns are available for next day (parcel packed) Goods only—contact customer service to arrange. The Customer will be responsible for the cost of returning all other Goods to Commercial Refrigeration Ltd.
Returns for Refund, Exchange, or Replacement
Goods may be returned for a refund, exchange, or replacement within 14 days, provided they are returned unused, in a saleable condition, and in their original packaging. Certain large or bulky items may be subject to a restocking fee. Certain Goods cannot be returned for hygiene purposes. Certain clearance or special order Goods may also be non-returnable and will be flagged accordingly on the Commercial Refrigeration Ltd Website or catalogue. The cost of returns may be refunded in whole or in part to the Customer at Commercial Refrigeration Ltd’s discretion.
Restocking Fees
- Unopened Goods – 30% restocking charge
- Unopened goods are defined as goods returned new, exactly as they left our warehouse in sealed, undamaged packaging.
- Opened Goods – 50% restocking charge
- Opened goods are defined as goods that do not have their original packaging but are in an unused, as-new condition and have not been installed or comissioned.
Warranty and Guarantee
Goods are guaranteed in accordance with the terms of the manufacturer’s warranty or for 1 year from delivery unless otherwise stated. Certain manufacturers do not offer full parts and labour warranties in the Republic of Ireland. Goods reported faulty within the specified warranty period may be repaired, replaced, or exchanged at Commercial Refrigeration Ltd’s discretion. This warranty applies to Customers based in the mainland of the Republic of Ireland only.
Damage Reporting
Goods that are damaged due to delivery must be reported to Commercial Refrigeration Ltd within 24 hours. Large Goods such as refrigerators must be inspected by the Customer on delivery for damage, and an acceptance of delivery docket completed, noting any damage that resulted from delivery. Goods that are missing from delivery must be reported to Commercial Refrigeration Ltd within 24 hours from delivery.
Limitations of Warranty
The warranties do not apply to any defect in the Goods caused by the fault, negligence, or failure of the Customer to use the goods for their normal intended purposes or failure to adhere to manufacturer instructions (including storage, use in an incorrect environment, maintenance, de-scaling, and cleaning). Gaskets, refrigerants, filter driers, shelves, tray slides, castors and legs, electric lamps, fuses, keys, locks, glass, filters, mains plugs and leads, hose connections, and consumables are warranted to be free from defect on delivery only, and any damage caused due to delivery must be reported to Commercial Refrigeration Ltd within 24 hours to qualify for warranty coverage. Any damage resulting from misuse, improper installation, or failure to follow manufacturer instructions is not covered under warranty.
Warranty Claim Process
In the event of a warranty claim, the Customer should contact Commercial Refrigeration Ltd to arrange for repair, replacement, or exchange of the faulty Goods. The cost of shipping the Goods to Commercial Refrigeration Ltd for warranty service is the responsibility of the Customer, unless otherwise agreed upon in writing.
Liability and Proper Use
Commercial Refrigeration Ltd will not be liable for any loss, damage, or injury caused by the Goods once they have been delivered and accepted by the Customer. The Customer is responsible for ensuring the proper and safe use of the Goods.
Inspection of Unfounded Warranty Claims
Any unfounded warranty claims will be subject to an inspection and evaluation by Commercial Refrigeration Ltd. If it is determined that the claim is unfounded, the Customer may be responsible for any costs incurred by Commercial Refrigeration Ltd in inspecting the Goods.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Clearance / Special Order items
Only regular priced items may be refunded. Clearance / Special Order items cannot be refunded.
Exchanges
We only replace items if they are defective or reported damaged on arrival to the courier on delivery, not after.
DO NOT return any item without first obtaining an RMA number from our customer service team.
If you need to exchange it for the same item, open an order support ticket and once your have received your RMA number ship your item to: Commercial Refrigeration Ltd, Returns Department, Mullinabro Business Park, Ferrybank, Waterford, X91 Y52P, Ireland.
Shipping returns
To return your product, you should mail your product to: Commercial Refrigeration Ltd, Returns Department, Mullinabro Business Park, Ferrybank, Waterford, X91 Y52P, Ireland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.